“Initially I was hesitant about Vocum’s possible improvement projections. During the analysis, it was nevertheless determined that a potential saving of 22% on direct wage costs was possible, which corresponds to €2.3 million. During the project it turned out that this was indeed possible with the end result being a strong increase in productivity. Our managers have demonstrably started to function better and also act more proactively. All this has led to the achievement of the anticipated savings.”